Contact information
Contact Policy
At Holler Creed, we're committed to providing helpful and respectful customer support.
Contact Methods
The fastest way to reach us is through Shopify Inbox, available directly on our website.
You can also email us at:
Response Times
We do our best to respond to all inquiries as quickly as possible.
Typical response time is within 1–3 business days, although response times may be longer during holidays, sales, or periods of high order volume.
Before Contacting Us
To help us assist you faster, please include:
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Your order number (if applicable)
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The name used on the order
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A detailed description of your question or issue
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Photos, if your inquiry involves a damaged or incorrect item
Shipping Questions
Please review your tracking information before contacting us.
If your package is still within the estimated delivery window, we kindly ask that you continue monitoring your tracking updates. Shipping inquiries will be reviewed once the estimated delivery date has passed.
What We Can Help With
We're happy to assist with:
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Order questions
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Damaged or incorrect items
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Product information
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General store inquiries
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Technical issues with your order
Respectful Communication
We believe in treating every customer with kindness and respect, and we ask for the same in return.
Harassing, abusive, threatening, discriminatory, or inappropriate messages may result in the conversation being ended without further response.
Business Hours
Messages received outside normal business hours, on weekends, or during holidays will be answered as soon as possible on the next business day.
Thank you for supporting Holler Creed. We appreciate every customer and look forward to helping you.