Shipping Information
Thank you for shopping with Holler Creed.
Every order placed through our website is fulfilled by trusted print-on-demand and dropshipping partners. Because products are created specifically for each customer after an order is placed, processing and shipping times may vary depending on the product, supplier, and destination.
Our goal is to provide a smooth shopping experience while keeping you informed every step of the way.
Order Processing
Orders are typically processed within 1–7 business days before shipping.
During periods of high demand, holidays, new product launches, or severe weather, processing times may be longer.
Because each product is made specifically for your order, we cannot rush production once an order has been submitted.
Shipping Times
Delivery times vary depending on your location and the fulfillment partner producing your order.
Estimated delivery dates are provided during checkout and in your shipping confirmation email. These estimates are not guarantees and may occasionally be affected by circumstances outside our control.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.
Please monitor your tracking information carefully.
Most delivery updates, delays, and estimated arrival dates can be found directly through the shipping carrier using your tracking number.
Shipping Delays
While we work with reliable fulfillment partners, shipping delays can occasionally occur due to:
-
Weather conditions
-
Carrier delays
-
Customs processing
-
High shipping volumes
-
Holidays
-
Supply chain disruptions
-
Other events outside our control
We appreciate your patience and understanding should these situations arise.
Before Contacting Support
If your order appears delayed, please:
-
Check your tracking information.
-
Confirm that the estimated delivery date has passed.
-
Verify your shipping address.
If your package still hasn't arrived after the estimated delivery date, please contact us and we'll gladly assist you.
To help us investigate your order as quickly as possible, include:
-
Your order number
-
Full name
-
Email address used for the order
-
A brief description of the issue
Incorrect Shipping Address
Please double-check your shipping address before completing your purchase.
Holler Creed is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided during checkout.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
We'll work with our fulfillment partners to review the issue and help provide a resolution whenever possible.
Including photos of the product and packaging will help speed up the process.
International Shipping
Many Holler Creed products are available internationally.
Shipping availability, delivery times, customs fees, taxes, and import duties vary by country and are the responsibility of the customer unless otherwise stated at checkout.
Separate Music Store
Please note that official Holler Creed CDs and vinyl records are never sold through this website.
Physical music is fulfilled separately through the official Holler Creed music store, which is currently in development. When available, that store will have its own shipping policies and customer support procedures.
Questions?
If you have any questions after reviewing this policy, please contact us at:
Thank you for supporting Holler Creed and independent creators around the world.